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A Summary of our General Data Protection Regulations

Encounter Walking Holidays Ltd is committed to protecting and respecting your privacy.

There are now enhanced rules regarding the protection of your privacy and data. These are called the General Data Protection Regulations.

We do have a very detailed Privacy Policy which you may read by clicking this link – Privacy Policy

In summary this policy covers a number of topics including:

  1. The Personal Data we may Collect about you
    • Your name, age, address, mobile number and email
    • Details of anyone walking with you
    • Details of any medical conditions that you feel may affect your ability to walk
    • Any dietary requirements
    • Cookie information from your computer if you agree to this
    • Bank and credit card information to assist with payments and refunds
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  2. How we collect your personal data
    • Via our website contact form
    • By email from you
    • By telephone
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  3. How we use your personal data
    • We use your data to contact you when providing a quote
    • To advise you of the suitability of certain walks for you
    • To create a booking for you
    • To notify you of any new walks and any special offers that we may be running
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  4. Who we share your personal data with
    • Third party software providers needed to process your booking, such as Intuit – Quickbooks (our accounts software) and Worldpay (our Credit Card Payments Company)
    • Specific third parties needed to provide your walking holiday, such as luggage transfer providers, taxi companies and accommodation providers
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  5. International Transfers
    • Some of your information may be processed by third parties outside of the European Economic Area. For example: Intuit – Quickbooks, Worldpay
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  6. Data Security
    • We take the security of your personal details very seriously We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
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  7. Data Retention
    • It is necessary to keep some information for 6 years. This is for accounting and legal purposes only. This will be the information that is shown on your invoice.
    • At the end of the financial year in which you walk, we will delete all information except you name and address and details of walks that you have booked with us. This information will be retained for three years for the purpose of ensuring that we provide the correct product for any further holiday bookings within that period
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  8. Your Legal Rights
    • You have legal rights that cover your data and you can read more about them in our full policy – Privacy Policy
    • You can read your full legal rights here.
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  9. Changes to this notice and your duty to inform us of changes
    • This version was last updated on 17th May 2018
    • Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
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  10. Queries, Requests or Concerns
    • To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance please contact the Office Supervisor, Encounter Walking Holidays Ltd, 12 Cott Road, Lostwithiel, Cornwall. PL22 0ET – Email: info@encounterwalkingholidays.com
    • If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
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